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Ride in Comfort, or We’ll Make It Right

Finding the right fit is essential when it comes to cycling gear. Whether you're climbing long mountain passes, riding fast group sessions, or heading out for daily training rides, your equipment should feel comfortable from the very first kilometer.

At Cycle Peak, we understand that sizing can sometimes be tricky when ordering online. Different body types, riding styles, and fit preferences can make it difficult to choose the perfect size right away. That’s why we offer our Size & Fit Guarantee, designed to make shopping for cycling gear simple and worry-free.

If your item doesn’t fit as expected, we’ll help you find the right solution.

Choosing the Right Size

To help you select the best fit before ordering, we provide detailed size guides on our product pages. These guides include recommended measurements to help riders choose the correct size based on height, weight, and body proportions.

Cycling apparel is designed to fit closer to the body than everyday clothing in order to improve aerodynamics and comfort while riding. Some riders prefer a race-fit feel, while others prefer a more relaxed fit for endurance rides.

If you are between sizes or unsure which size to choose, we recommend selecting the size that best matches your measurements or contacting our support team for guidance.

If the Size Isn’t Right

If the size you ordered doesn’t fit as expected, you may request a return within 30 days of receiving your order, as long as the item remains unused, unworn, and in its original condition with packaging and tags intact.

Once the return request is approved and the item is received, you may choose to place a new order for the correct size or receive a refund according to our Return & Refund Policy.

Our goal is to ensure that every rider ends up with gear that feels right on the road.

Our Advice for the Best Fit

Because cycling apparel is performance-oriented, a properly fitted garment should feel supportive without restricting movement. Jerseys and bib shorts are designed to follow the riding position, meaning they may feel slightly tighter when standing upright but become more comfortable once in the riding posture.

If you prefer a more relaxed feel for longer endurance rides, choosing the larger of two sizes is often the better option. Riders looking for a more aerodynamic race fit may prefer the smaller size.

Need Help Choosing?

If you have any questions about sizing before placing an order, our support team is always happy to help.

Simply contact us at: support@cycle-peak.com

Tell us your height, weight, and preferred riding style, and we will do our best to recommend the most suitable size.

At Cycle Peak, we want every rider to feel confident when ordering gear online. The right fit means better comfort, better performance, and better rides.

Fast & Reliable Delivery for Riders Worldwide

At Cycle Peak, we know that when you order new gear, you want it in your hands before your next ride. That’s why we focus on reliable, efficient delivery so you can spend less time waiting and more time out on the road.

All orders placed on our website qualify for free shipping, and we work with trusted delivery partners to ensure your package arrives safely and on time.

Most orders are delivered within 5–7 business days depending on the destination and local carrier conditions.

For domestic deliveries within your country, we use reliable local shipping partners to ensure fast and smooth delivery. For international orders, we ship with established global logistics providers who specialize in cross-border delivery and secure transport.

Our goal is simple: get your gear to you quickly and safely so you can focus on riding.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email sent to the address you provided during checkout. This email confirms that your order has been received and is being prepared by our team.

After confirmation, the order moves into processing so it can be prepared for shipment.

Order Processing

Orders are typically processed within 1–3 business days. During this time, your order is reviewed, prepared, packed securely, and scheduled for dispatch.

As soon as your package leaves our warehouse, you will receive a shipping confirmation email that includes your tracking information so you can follow the journey of your order until it arrives.

Orders placed after 11:45 AM Eastern Standard Time (EST) on Friday, or during the weekend, will begin processing on the next business day.

Payment Information

All payments on our website are processed securely at checkout. Customers are charged at the time the order is placed.

Our store supports payments in your local currency, meaning you will see and pay the final amount in the currency of your country during checkout. Because the payment is processed directly in your local currency, there are typically no additional currency conversion or exchange fees applied to your purchase.

This helps make the checkout process simpler and more transparent for customers around the world.

Multiple Item Orders

If your order includes several items, they may occasionally be shipped separately. This can happen when products are stored in different warehouses or when sending items separately allows part of the order to reach you faster.

In such cases, you may receive more than one shipment, each with its own tracking number. This approach helps ensure that your items arrive as quickly as possible rather than waiting for every product to be dispatched together.

Order Changes and Cancellations

If you need to cancel your order or request changes such as adjusting the quantity, size, color, or shipping address, please contact our support team within 12 hours of placing the order.

After this period, orders may already be in the preparation or shipping process, which means modifications may no longer be possible.

For assistance, you can contact our support team at: support@cycle-peak.com

Our Commitment to Riders

Cycle Peak was built by people who genuinely love riding, and we understand how important reliable gear is when you're preparing for your next climb, training session, or long weekend ride.

We work hard behind the scenes to make sure your order arrives safely, quickly, and without unnecessary complications, so that when your package arrives, the only thing left to do is get out and ride.

Trust & Delivery Assurance

Trusted by thousands of riders worldwide, Cycle Peak focuses on making every order smooth from checkout to delivery. Our store uses secure payment technology to protect every transaction, and every shipment is handled through dependable logistics partners with proven delivery networks.

We offer free worldwide shipping, transparent delivery timelines, and order tracking so you always know where your package is.

Our mission is simple: provide dependable gear, fair pricing, and a delivery experience riders can trust every time they order.

Last updated: July 2026

Our Commitment to Riders

At Cycle Peak, we want every rider to feel confident when ordering gear from our store. Every product in our collection is selected with performance, durability, and rider comfort in mind.

We understand that sometimes a product may not be the right fit or may not meet your expectations. Our return and refund policy is designed to provide a clear, fair, and consistent solution for riders worldwide.

30-Day Returns for Every Rider

Cycle Peak offers customers worldwide the opportunity to request a return within 30 calendar days of the delivery of the last item in the order.

If the final day of the return window falls on a weekend or public holiday, the deadline will be extended to the next business day where applicable.

Our worldwide 30-day return policy is provided in addition to any mandatory consumer rights available under the laws of your country or region. Nothing in this policy limits those statutory rights.

Return Eligibility

Products may be carefully tried on indoors to check the size, fit, and appearance. To qualify for a change-of-mind return, the item must not have been worn outdoors, used during a ride, washed, altered, stained, damaged, or used beyond what is reasonably necessary to evaluate it.

Items should be returned with their original tags, accessories, and packaging wherever reasonably possible. Please take appropriate care of the product while it is in your possession.

Where permitted by applicable law, Cycle Peak may reduce a refund to reflect any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.

How to Start a Return or Cancellation

To start a return or request the cancellation of an unfulfilled order, please visit our customer account area:

Start a return or cancellation

Select the relevant order and follow the instructions to submit your request.

If you placed your order using only a phone number and cannot access the customer account area, please use the link provided in your SMS order confirmation or contact us at support@cycle-peak.com.

You may also notify us by email using a clear statement that identifies your order and confirms that you wish to cancel or return it.

Please submit your request before sending the product. This allows us to register the return and provide the correct return address and shipping instructions. Products sent to an address shown on the original parcel or without the correct return instructions may experience significant delays.

Sending Your Return

After notifying us that you wish to return an item, please send the product back within 14 calendar days, unless our support team provides a longer period.

We recommend using a tracked shipping service and keeping your shipping receipt and tracking information until the return has been completed. Cycle Peak cannot confirm receipt of a return without appropriate tracking or proof of postage.

Please package the product securely to prevent damage during transportation.

Return Shipping Costs

For returns based on personal preference, sizing, fit, colour, or a change of mind, the customer is responsible for arranging and paying the direct cost of return shipping.

If the item received is damaged, defective, or different from the product ordered, Cycle Peak will provide an appropriate solution and will cover any necessary return shipping costs.

Cycle Peak currently provides free standard delivery, so there is generally no original standard delivery charge to reimburse. If a delivery charge has been paid, it will be handled in accordance with applicable consumer law.

Please do not send parcels using a cash-on-delivery service, as these shipments cannot be accepted.

Refund Process

Once the returned product has been received, our team will inspect it and confirm the outcome of the return request.

Approved refunds will be issued to the original payment method used during checkout. We generally process refunds within five business days after the returned item has been received and approved, subject to any shorter deadline required by applicable law.

Depending on your bank, card provider, or payment service, it may take additional time for the refund to appear in your account after it has been issued.

If more than 15 business days have passed since you received confirmation that the refund was issued, please contact your payment provider. If you still require assistance, contact us at support@cycle-peak.com.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please accept our sincere apologies. Contact us as soon as reasonably possible so that we can resolve the situation quickly.

We may ask you to provide a brief description, photographs of the product, and photographs of the packaging. Depending on the circumstances, we may offer a replacement, exchange, repair, price adjustment, or refund.

Where a return is required because the item is damaged, defective, or incorrect, Cycle Peak will provide instructions and cover the necessary return shipping costs.

This section does not limit any legal guarantee or other mandatory rights available under the laws of your country or region.

Exchanges

If you would prefer a different size, colour, or product, the quickest option is normally to submit a return request and place a new order for the desired item.

This allows the replacement product to be ordered without waiting for the original item to reach our return facility. Once the returned item has been received and approved, the refund will be processed according to the procedure described above.

If the exchange is required because you received a damaged, defective, or incorrect product, please contact our support team before placing another order.

Products That Cannot Be Returned

Certain products may be excluded from change-of-mind returns where permitted by applicable law. These may include:

• Products made to the customer’s specifications or clearly personalised;

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed, including certain underwear or hygiene-sensitive garments;

• Products that have been washed, altered, worn outdoors, used during a ride, stained, damaged, or otherwise used beyond what is reasonably necessary to inspect them;

• Products damaged through misuse, improper care, accidental damage, or failure to follow the supplied instructions.

These exclusions do not apply where a product is faulty, damaged on arrival, incorrectly supplied, or where applicable consumer law provides otherwise.

If you are uncertain whether your product is eligible for return, please contact us before sending it.

Order Changes and Cancellations

You may request the cancellation of an order through the customer account area until the relevant item has been fulfilled.

If you need to change an address, size, colour, or other order detail, please contact us as soon as possible, preferably within 12 hours of placing the order. We cannot guarantee that an order can be modified once preparation has begun.

If an order has already been fulfilled or shipped, it might no longer be possible to stop the shipment. You may still notify us that you wish to withdraw from or return the order and follow the applicable return process after delivery.

The 12-hour recommendation for order modifications does not limit any cancellation or withdrawal right provided under applicable consumer law.

European Union Right of Withdrawal

The same Cycle Peak 30-day return process applies to customers worldwide. This section explains how that process operates alongside mandatory European Union consumer law and does not reduce the benefits available to customers in any other country or region.

If you are a consumer located in the European Union, you have a statutory right to withdraw from an eligible online purchase without giving a reason.

You may notify us of your decision to withdraw at any time before delivery and within 14 calendar days after the delivery of the last item in your order. Cycle Peak’s voluntary 30-day return window remains available after this statutory period, subject to the general eligibility conditions described in this policy.

To exercise your right of withdrawal, submit a return or cancellation request through our customer account area, use the link in your SMS order confirmation, or email a clear withdrawal statement to support@cycle-peak.com.

Your notice is considered submitted within the deadline if you send it before the applicable withdrawal period expires. You do not need to provide a reason.

After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 calendar days after submitting your notice.

You are responsible for the direct return shipping cost unless the item is damaged, defective, incorrect, Cycle Peak has agreed to cover the cost, or applicable law provides otherwise.

We will reimburse the payments relating to the withdrawn purchase without undue delay and no later than 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree to another method that does not result in additional fees.

You are responsible only for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

The statutory right of withdrawal may not apply to certain products, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed.

Your Local Consumer Rights

This policy provides a consistent Cycle Peak return process for riders worldwide. It does not exclude, restrict, or modify any mandatory consumer guarantee, warranty, remedy, cancellation right, or right of withdrawal available to you under the laws of your country or region.

If a provision of this policy conflicts with mandatory applicable consumer law, the mandatory legal requirement will apply.

Customer Support

If you have any questions about a return, refund, exchange, cancellation, or product issue, please contact us at:

support@cycle-peak.com

Our goal at Cycle Peak is simple: to provide reliable cycling gear and a shopping experience riders can trust, from the moment an order is placed to the moment the gear reaches the road.

Below you’ll find answers to the questions we receive most often from riders and customers. If you can’t find the information you’re looking for, our support team is always happy to help.

When will my order arrive?

Most orders are delivered within 5–7 business days, depending on your location and local delivery conditions.

For domestic deliveries within your country, we work with reliable local shipping partners to ensure fast and efficient delivery. For international orders, we ship through trusted global logistics providers with established delivery networks.

Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your package until it reaches your door.

How long does order processing take?

Orders are typically processed within 1–4 business days. During this time, your order is reviewed, prepared, securely packed, and scheduled for shipment.

As soon as the package leaves our fulfillment center, you will receive a shipping confirmation email with your tracking details.

Orders placed after 11:45 AM Eastern Standard Time (EST) on Friday, or during the weekend, will begin processing on the next business day.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email containing a tracking link that allows you to monitor the progress of your delivery.

Tracking updates are provided by the shipping carrier and may take a short time to appear after the package has been dispatched.

Do you ship internationally?

Yes. Cycle Peak ships to customers around the world.

We work with trusted domestic and international delivery partners to ensure reliable shipping regardless of where our riders live.

What happens if my order contains multiple items?

If your order includes several products, they may occasionally arrive in separate shipments. This can happen when items are prepared in different fulfillment locations or when shipping items separately allows them to reach you faster.

If this occurs, you will receive separate tracking numbers for each shipment.

Can I cancel or change my order?

Yes. Orders can be cancelled or modified within 12 hours after being placed.

If you need to update your shipping address, change the size or color of an item, or cancel your order, please contact our support team as soon as possible. After this period, your order may already be in preparation or shipping and changes may no longer be possible.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

We may ask for a short description and photos of the issue so that we can review the situation quickly. Once confirmed, we will arrange a replacement or provide an appropriate solution.

Customer satisfaction is extremely important to us, and we always work to resolve these situations as quickly as possible.

What if the size doesn’t fit?

If the item you ordered does not fit as expected, you may request a return within 30 days of delivery, provided that the product remains unused, unworn, and in its original condition with packaging and tags intact.

Once the return is approved and received, you may place a new order for the correct size or receive a refund according to our Return & Refund Policy.

Do your jerseys and cycling apparel run true to size?

Cycle Peak apparel is designed with cycling performance in mind, which means many products follow a performance or race-oriented fit.

This type of fit is typically more aerodynamic and closer to the body than everyday clothing. Some riders prefer this snug feel, while others may prefer a slightly more relaxed fit for longer endurance rides.

For the best results, we recommend checking the size guide available on each product page before placing your order.

How can I choose the right size?

Each product page includes a size guide designed to help riders select the most appropriate size based on their measurements.

If you are unsure about sizing, you can contact our support team with your height, weight, and riding preferences, and we will gladly help recommend a suitable size.

Our goal is to help every rider find gear that feels comfortable and performs well on the road.

Do you offer free shipping?

Yes. We currently offer free shipping on all orders placed through our website.

Our goal is to keep the ordering process simple and transparent so riders can focus on choosing the right gear without worrying about additional delivery costs.

Is checkout secure?

Yes. Our store uses secure payment technology to protect every transaction.

All payments are processed through trusted payment providers, and customers can complete their purchase using their local currency, making the checkout process simple and transparent.

Is Cycle Peak gear tested by riders?

Yes. Cycle Peak was created by people who genuinely enjoy cycling, and we understand how important reliable gear is when you're preparing for your next ride.

Our goal is to offer cycling gear designed for real-world riding conditions, whether that means long endurance rides, steep climbs, fast group rides, or everyday training sessions.

How can I contact Cycle Peak?

If you have any questions about your order, shipping, sizing, or returns, our support team will be happy to assist you.

You can reach us by email or phone:

Email: support@cycle-peak.com
Phone: +1 (437) 562-7337

We typically respond to inquiries within 24 hours.